Chapter 12 : Intergrating the Organizational from End to End- Enterprise Resource Planning

12.1  Describe the role information plays in enterprise resource planning systems

12.2  Identify the primary forces driving the explosive growth of enterprise resource planning systems

12.3  Explain the business value of integrating supply chain management, customer relationship management, and enterprise resource planning systems

ENTERPRISE RESOURCE PLANNING (ERP)

v ERP systems must integrate various organization processes and be:

§Flexible

§Modular and open

§Comprehensive

§Beyond the company

- Serve as the organization's backbone in providing fundamental decision-making support.

                - At the heart of all ERP systems is a database, when a user enters or updates information in one               module, it is immediately and automatically updated throughout the entire system

Bringing the Organization Together

- ERP enables employees across the organization to share information across a single,centralized database.

The Evolution of ERP

- to deliver automation across multiple units of an organization 

- to help facilitate the manufacturing process and address issues such as raw materials, inventory, order entry and distribution

Integrating SCM, CRM, and ERP

- SCM, CRM, and ERP are the backbone of e-business

- Allows the unlocking of information to make it available to any user, anywhere, anytime

- Integration of these applications is the key to success for many companies

Integration Tools

- Many companies purchase modules from an ERP vendor, an SCM vendor, and a CRM vendor and must integrate the different modules together

• Middleware – several different types of software which sit in the middle of and provide connectivity between two or more software applications 
• Enterprise application integration (EAI) middleware – packages together commonly used functionality which reduced the time necessary to develop solutions that integrate applications from multiple vendors